Order and Shipping Policy

Standard Elevator Systems (Shanghai) Co., Ltd’s (“SES”) standard delivery term is FOB Shanghai.

  1. Order Change or Cancellation:

    1. No orders can be changed or cancelled after 3 business days of order receipt by SES.

    2. Under no circumstances can the order be cancelled after shipment. SES will charge 100% invoice value under this situation.

  2. The Standard term is FOB Shanghai. Our quotation is also based on this inco-term. But, if you elect to have SES arrange the freight for your orders and charge you the shipping cost, you accept our shipping policy as outlined herein.

    1. Confirmation: You agree to ship your order on SES’s account and you agree to assume all freight charges. Whether choosing to receive a freight quote or not, you confirm acceptance of the shipping method and freight charge responsibility when you confirm your order. Freight quotes are valid for 3 days and the cost is subject to change.

    2. Shipping Notice: When your order has been shipped, tracking information will be emailed to you.

    3. 24 Hour Notification: You must provide correct contact information for receiving. Once your shipment is at the local hub, a dispatcher will call to schedule the delivery. You will assume all extra cost occurred due to incorrect contact being provided, or the contact cannot be reached.

  3. Printers, Stenographic, and Clerical Errors. SES is not responsible for printers’ errors made in any of its publications and other forms of printed matter, or any computer hardware, software, network or website related errors, or for any stenographic and clerical errors. All such errors are subject to correction.

  4. This policy is subject to change without prior notification.

Any and all information regarding shipping damage should be sent immediately to SES at

+86-21-31071292*807 or Share.cn@standard-elevator.com so that we may assist you.